QUALITY CUSTOMER SERVICE
Program Objective:
The purpose of this program is to educate individuals in the various facets of customer service and its necessity. Understanding the importance of quality customer service and it's impact on organization's growth and development.
The sessions enables individuals to understand the role played as the representative of the organization in all customer interaction. Customer service has quickly become the difference between surviving and great success for organizations, people like dealing with people who like dealing with people :-)
The Modules are as follows:
- Who is a Customer
- What is Quality Customer Service
- Rules towards excellent Customer Service
- Stages of Team Building
- Active Listening - The key to showing that you care
- The Internal Customer
- Building and Maintaining trust
- Am I Customer Friendly
- Respect
Program Cost
Total Fee: $TT 1,200.00
Duration
6 weeks
Class Schedule
Start Date: November 16th, 2024
Class Times: Fully self study, weekly class recordings will be sent together with course materials. This will be done for six (6) consecutive weeks until program completion. There will be no live classes for this program.
TECHNICAL INSTITUTE FOR LEARNING LIMITED
#4 Bertrand Street
San Fernando
Trinidad & Tobago
Email: info@tiltnt.com
Phone:
868-283-3757
868-796-0593
868-653-2583